Terms of Use
Effective Date: November,1, 2020

These Terms of Use detail the user policy of PurpleChoice, its programmes and obligations relating to the use of our products and services. When registering for any of our services, you accept that you have read and understood all the terms and conditions stated in this agreement.

Attention & Scope
These Terms of Use shall protect the handling of the use of PurpleChoice services and products and/or websites owned and controlled by PurpleChoice. This document shall not extend to entities not owned or operated by PurpleChoice, or to persons not employed and operated by PurpleChoice, including any third-party service providers and/or contractually binding product providers and any third-party websites to which the website of PurpleChoice is connected.

Filing a complaint
When a customer is not happy with any of our programmes, in the case of a query, PurpleChoice will strive to arrive at a mutually agreeable solution. Withdrawal happens when things don’t work out. Before applying, please write to us if you are considering filing a lawsuit. You should only file grievances if a mutually agreeable agreement will not be affected.

Eligibility for refund
To ensure that what has been specified according to the terms and conditions of the proposal is delivered to the customer, we manage each project in a professional way. Once the customer has been through the dispute settlement process, however, refund requests will be considered in accordance with the following timeline, which specifically lists the services and our terms of use for each service.

Request programming
If the project has not been launched for any reason, we will have a complete refund. An agreement is drafted for every application programming project. If no agreement has been drawn up and/or no terms of use are stated, the following delivery policy will be enforced. PurpleChoice may offer a partial refund at the discretion of the service provider if the project is not finalised as specified in the delivery policy and contract.

Devoted Hiring
If there is a delay in starting the project by either the Programmer / Developer/ designer / content writer / SEO expert (or any other resource / personnel), PurpleChoice provides a complete refund. We will offer a proportionate refund if the customer cancels the project at any point in time. They must contact our Project Manager immediately and ask for discounts in lieu of any work not carried out. Later, no such talks will be accepted.

Applicability of the Delivery Policy
Timely payments: If the agreed upon / listed payments are not explicit, a project is not deemed to be invalid. Customer prompt communication: PurpleChoice is not bound by the Terms of Use. For the successful completion of the project, the client must provide timely data.

PurpleChoice would not assume any liability for the timely delay or failure to complete the project resulting from miscommunication or lack of communication. Completeness of Consumer Details.

PurpleChoice is not obliged to comply with its delivery and/or refund obligations if, at the initialization stage of the project, the client fails to provide PurpleChoice with full project information / scope.

PurpleChoice can only compensate for the delivery error, unless a separate arrangement has been signed with a penalty clause for the delay in delivery.

Restriction of Liability
PurpleChoice ‘s liability is similarly confined to the importance of the project portion (as indicated by PurpleChoice), which may be incomplete at any given point in time. PurpleChoice shall not be held responsible for any harm arising out of or delayed by the rendering / non-rendering of services. PurpleChoice is liable for compensation only if the client cancels the project and, as such, PurpleChoice has been advised in writing of the termination.

Processing of Refunds

Within 3 business days of the cancellation date, PurpleChoice will process the refunds and return the same mail. It will require the same payment method as the initial one (refund by check or credit card refund).